Who pays for the return journey?

Once you have received your order, you have 14 days to submit your returns request via the returns portal Refund policy

There are two possible cases:

- If you have received a broken, damaged, incomplete or non-conforming product, please contact us within 72 hours with photos or videos to organise a return at our expense. If you would like a refund, we will arrange a return at our expense.

(Except for United Kingdom, return postage payable by the customer, solution still under development. We will send the non-compliant bracelet a second time)

- If you wish to return your product for an exchange or refund, you will be responsible for the cost of return.