My return has been refused or only partially refunded

There are several reasons why a return may be refused:

• If the bracelet is damaged or if a link is not reassembled, the return will be refused.
• If the packaging is damaged or a tool is missing, a deduction of €2 will be applied.

If you consider that your return was complete and in perfect condition, please contact us via the form by selecting "Return problem" then "Return refused".