Problem with Venu and Vivoactive watches

Sometimes older models of watches, such as the Vivoactive and Venu, are not compatible with our Quick-release straps. The problem is that the screws are not long enough. Below is a video illustrating the problem.

In this case, please contact us via the form on the home page (Submit a request – mygarminband.store) by selecting "Defective problem" then "Venu/Vivoactive problem". We will refund the amount of your purchase. Please send us a video of the problem in the form.

Unfortunately, we can't offer you a more practical solution. To obtain a new wristband, we recommend that you order directly from the official Garmin Uk website.